Privacy Policy

Who we are

Hydraulic System Products Ltd (“HSP”, “we”, “us”, “our”).

Registered office: 3 Monckton Road Industrial Estate, Monckton Road, Wakefield, WF2 7AL, United Kingdom.

Company number: 01087374. Telephone: 01924 364748. Email: sales@h-s-p.co.uk.

We are the data controller for personal data processed via this website.

Personal data we collect

• Contact details: name, email, phone, company, job title.
• Enquiry details: messages and any files you send.
• Transactional data: quotes, orders, delivery details.
• Technical data: IP address, device, browser, pages viewed, referral source.
• Cookie data: preferences and analytics (see Cookies).

How we use your data

• Respond to enquiries and provide quotes.
• Supply products and manage customer accounts.
• Improve our site, products, and services.
• Send service messages and, with consent, marketing updates.
• Maintain security, prevent fraud, and comply with law.

Lawful bases

• Contract – to provide quotes, fulfil orders, and support.
• Legitimate interests – to run and protect our business, improve our site, and market to existing customers.
• Consent – for optional marketing emails and non-essential cookies.
• Legal obligation – for tax, accounting, and regulatory purposes.

Sharing your data

We share personal data with trusted providers who help us operate our website, deliver products, process payments, send emails, host data, and provide analytics. We require them to keep data secure and only process it on our instructions.

Enquiries submitted through this website are also stored in our customer relationship management (CRM) system so our team can manage and respond to your enquiry.

We may also share data with couriers, insurers, banks, professional advisers, and authorities where required by law.

International transfers

Where data is transferred outside the UK or EEA, we use lawful safeguards such as UK Addendum / EU SCCs or rely on adequacy regulations.

How long we keep data

We keep enquiry data for up to 24 months, customer and order records for up to 7 years, and analytics data per provider defaults unless you object or delete cookies. We keep data longer where required by law or to establish or defend legal claims.

Cookies

We use essential cookies to make the site work and optional analytics cookies to understand usage. You can manage cookies via our banner and your browser settings.

• Essential: security, form functionality.
• Analytics: aggregated usage statistics.

See our Cookie Policy for details.

Analytics and tracking

We may use privacy-friendly analytics and/or Google Analytics. IP addresses may be truncated or pseudonymised. You can opt out via our cookie banner or tools provided by the vendor.

Your rights

Under UK GDPR you have the right to:

• Access a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Erase data in certain cases.
• Restrict or object to processing.
• Data portability for information you provided.
• Withdraw consent at any time where we rely on consent.
• Complain to the ICO: ico.org.uk.

Marketing

We send marketing emails if you opt in, or to existing customers under soft opt-in rules. You can unsubscribe at any time via the link in our emails or by contacting us.

Security

We apply technical and organisational measures to protect personal data. No method is perfect; we encourage you to use strong, unique passwords and keep your systems updated.

Links to other sites

Our site may link to third-party sites. We are not responsible for their content or privacy practices.

Children

Our services are for business users. We do not knowingly collect data relating to children.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

Contact

To exercise your rights or ask questions, contact our Data Protection contact at sales@h-s-p.co.uk or write to the address above.